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Frequently Asked Questions
Can I request a customized consultation?
Yes. We can customize products according to your requirements. Please let us know your specific needs, such as fire ratings and applicable local standards.
What is the lead time for orders?
Standard products take about 2–3 working days. Customized products take about 5–7 working days after sample approval. Actual time depends on quantity and specifications.
Do you offer free samples?
Yes. Standard samples are free of charge. You only need to cover the express or shipping cost.
What is the warranty period for your products?
We offer a 1-year warranty based on non-human damage.
What payment terms do you support?
Our standard terms are T/T: 30% deposit before production and 70% balance before shipment. Other terms can be discussed if required.
What details are needed for an accurate quotation?
Please provide the functional category, product type, application (HVAC, building, etc.), thickness, density, and preferred Incoterms.